Troubleshooting: Can't Connect to Your Synology NAS?

Troubleshooting: Can't Connect to Your Synology NAS?

If you are unable to connect to your Synology NAS, follow these troubleshooting steps:

1. Verify Network Connection

  • Check if your NAS is properly connected to the router or switch.
  • Ensure that both the NAS and your computer are on the same network.
  • Try connecting the NAS to a different Ethernet port on the router or switch.
  • Restart your router and NAS.

2. Check NAS IP Address

  • Use the Synology Assistant or your router's DHCP client table to check the IP address assigned to the NAS.
  • Make sure the IP address is within the correct range for your network.
  • If the IP address is not assigned, try setting it manually using the NAS administration interface.

3. Disable Firewall or Security Programs

  • Temporarily disable any firewall or security software on your computer and check if you can connect to the NAS.
  • If you can connect after disabling the firewall, add an exception or rule for the NAS in the security software settings.

4. Check User Permissions

  • Ensure that your user account has the necessary permissions to access the NAS.
  • Check the user account settings in the NAS administration interface.

5. Test with Different Network Cable

  • If you are using a wired connection, try using a different network cable.
  • Make sure the cable is securely plugged into both the NAS and the router or switch.

6. Try a Different Network Device

  • If possible, try connecting to the NAS using a different computer or mobile device.
  • This will help determine if the issue is specific to your device or a general network problem.

By following these troubleshooting steps, you should be able to resolve the connection issue with your Synology NAS. If the problem persists, you may need to consult the Synology support documentation or contact their customer support for further assistance.

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