My Synology NAS is not powering on. What should I do?

My Synology NAS is not powering on. What should I do?

1. Check the power connection

First, ensure that the power cable is securely connected to both the NAS device and the power outlet. Try using a different power cable or plugging into a different power outlet to eliminate any issues with the power source.

2. Verify the power supply unit (PSU)

If the power connection is secure, check the power supply unit of your Synology NAS. Some troubleshooting steps include:

  • Inspecting the PSU for any physical damage or loose connections.
  • Resetting the PSU by disconnecting it from the NAS, waiting for a few minutes, and then reconnecting it.
  • If available, using a different compatible PSU to test if the issue lies with the original power supply.

3. Confirm proper power input settings

Ensure that the power input settings on the NAS are configured correctly. Refer to the user manual or manufacturer's instructions for specific details on power input voltage requirements and settings.

4. Check for indicators

Most Synology NAS devices have LED indicators that can help diagnose power-related issues. Check the status of the LEDs, including power, network, and disk status indicators. Consult the user manual or manufacturer's website for information on interpreting the LED status lights.

5. Contact Synology Support

If the above steps do not resolve the issue, it is recommended to contact Synology Support for further assistance. Provide them with the details of the troubleshooting steps you have followed and any relevant error messages or symptoms you have observed.

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